Refund policy

To guarantee the excellence of our service and the quality of our collections, you have a period of 14 natural days from the receipt of your item to request a return.

For the request to be authorized, the piece must be kept in its original state, without any sign of use, maintaining all its accessories, documentation, and presentation packaging intact. Likewise, it will be essential to attach the original proof of purchase or receipt.

If you wish to initiate this process, our customer service team will be entirely at your disposal through the contact page to manage it in an agile and discreet manner.

Once your request is approved, we will provide you with precise instructions on how to proceed. The costs associated with the return shipping will be borne entirely by the buyer. In the event that we provide a return label for your greater convenience, the cost of said label will be deducted from the total amount of your refund. Once the return is authorized, the customer will have a maximum period of 14 natural days to ship the item; after this period, the authorization will be void. For security and quality control reasons, no item that is returned without having previously managed and authorized the request will be received.

Incidents and quality control

We kindly ask you to inspect your piece at the time of receipt. If you detect any anomaly, transport damage, or receive a different item than requested, contact us immediately (within the first 24-48 hours from delivery) so our team can evaluate the case and offer you a priority solution.

Exceptions and non-returnable items

For strict health and hygiene reasons, the return of earrings or any piece of jewelry that requires body piercing will not be accepted, unless they present a verifiable factory defect. Likewise, returns of personalized, engraved, or custom-made items created at the exclusive request of the customer will not be admitted.

Exchange management

To ensure you get exactly the piece you want with the highest possible agility, we recommend processing the return of the original item according to our protocol and, in parallel, making a new purchase through our catalog.

Refund process

Once your return is received and inspected in our facilities, we will notify you immediately of the resolution. Sparklehomeshop reserves the right to deny the refund or apply a depreciation if the item is returned damaged, incomplete, or with evident signs of use due to negligent packaging by the buyer. If approved, the net amount will be automatically refunded to your original payment method. Please keep in mind that final processing times may vary depending exclusively on your bank entity.